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INSTAGRAM
Arrival Time

We encourage you to arrive a minimum of 15 minutes prior to your treatment or class to complete check-in orientation and to enjoy our relaxation lounge. Arriving at the time or later than your service/class begins will limit the time of your treatment and may be disruptive to other students. Entrance to classes will be denied 5 minutes after class has begun. Spa services will end on time to ensure the next guest is not delayed and full price of your treatment will be charged.

Spa Etiquette

Pura Vie is a center of relaxation and tranquility. Please respect all guests and student’s rights to privacy and serenity. Pura Vie is a mobile device, camera, video recorder, pager, smoke and alcohol-free facility.

Violation of this policy without expressed permission of establishment owner will result in dismissal of center, 100% charge for all services and classes booked and possible refusal of future services. Spa voices must be utilized in relaxation lounge, treatment rooms, and yoga studio to respect the wellness experience individuals are receiving.

Pura Vie is an adult only facility-18 year and older. Children ages 13-17 may receive spa services only at the sole discretion of establishment owner and with written parental consent. Children under the age of 13 must remain in the reception/retail area with adult supervision. Pura Vie staff cannot provide childcare while receiving services and cannot remain in treatment rooms, relaxation lounge, or yoga studio during your scheduled service.

Spa Attire

Please wear comfortable clothing for spa and yoga services. We encourage you to leave valuables out of the spa/yoga studio as there are no enclosed lockers to store your personal property and Pura Vie will not be responsible for lost/stolen goods. Table-Top Thai Massage recipients must provide and wear their own loose-fitting clothing for the entire duration of service.

Pura Vie Late Arrivals for Treatments and Classes

Your appointment time is as important to us as it is to you. To ensure that each Pura Vie client receives the same stellar service, we endeavor to stick to a strict schedule. We understand that life happens however treatments will require abbreviation or rescheduling if you arrive late. Spa services will end on time to ensure the next guest is not delayed and full price of your treatment will be charged. Entrance to yoga classes will be denied 5 minutes after class has begun.

Pura Vie Wifi

We kindly encourage you to turn your cellular devices off during your Pura Vie experience. The alternative is your individual carrier’s data plan.

Pura Vie Payment Policy

Pura Vie accepts all major credit cards and cash.

Pura Vie Cell Phone Policy

Please silence your phone while in the facility. Consider this truly private time during which you can temporarily check out for restoration.

Spa voices must be utilized in relaxation lounge, treatment rooms, and yoga studio to respect the wellness experience individuals are receiving.

PURA VIE CHILD AND MINOR TREATMENT POLICY

Pura Vie is an adult only facility-18 year and older. We request that you make arrangements for childcare during your appointment. Pura Vie staff cannot provide childcare while receiving services and cannot remain in treatment rooms, relaxation lounge, or yoga studio during your scheduled service.

Children ages 13-17 may receive spa services only at the sole discretion of establishment owner and with written parental consent. Minor teens and children with scheduled appointments must be accompanied by a parent or guardian during the entire appointment.  Pura Vie minor intake form(s) must be signed by their parent or guardian, no exceptions.

Pricing

All Pura Vie prices are quoted in U.S. Dollars and are subject to change without prior notice.

Pura Vie Gratuities

Gratuities are welcome and appreciated. It is customary to give 18%-20% for excellent service.

Pura Vie Gift Cards

Pura Vie gift cards are available for purchase and make the ideal gift for those seeking to enrich their lives with a profound holistic experience. Please understand that gift cards are non-refundable and not redeemable for cash, no exceptions!

Pura Vie Disclaimer

Data contained within this website is for informational use and is not intended to diagnose or treat any medical condition, and should not be considered medical advice.  If you are experiencing a medical condition, please seek the advice of your licensed health care provider.

Pura Vie reserves the right to cancel appointments at any time, but this will only happen for critical purposes such as a family or medical emergency.

Pura Vie Appointment Policy

Pura Vie operates by appointment only for all spa services and yoga classes. We will try our best to accommodate walk-in requests, however reserving an appointment to secure a the optimal time that honors your schedule ensures a provider and instructor will be on premises. Appointments may be made online via the Pura Vie website, by calling our Spa Desk Coordinator, or by visiting Pura Vie in-person. All appointments require a valid credit card to receive appointment confirmation whether reserving a spa service or class online, over the telephone or in-person. Online reservation requests are not automatically confirmed when completed. You will receive a confirmation email once your credit card is verified and appointment availability for service or class is confirmed.

You will be contacted if credit card cannot be verified and/or availability for service or class is not possible. Pura Vie operates by appointment only for all spa services and yoga classes. We will try our best to accommodate walk-in requests, however reserving an appointment tp secure the optimal time that honors your schedule ensures a provider and instructor will be on premises.

Pura Vie Appointment Reminders

Ultimately it is the client’s responsibility to remember their appointment but Pura Vie will provide a courtesy appointment reminder via email and text message 48 hours prior to a scheduled appointment.

Pura Vie Cancellation and Refund Policy

In an attempt to honor all requested appointments, we maintain a 24-hour cancellation policy for all classes and treatments. This time frame allows us to notify clients on our waiting list in a timely manner and keep operations running smoothly. Notifications with less than 24-hour notice to cancel/re-schedule spa service and yoga reservations inhibits our ability to book another spa guest or student in adequate time and affects our service providers financially.

All individuals that provide less than 24-Hour notice to cancel/re-schedule WILL incur a 100% charge for the cost of service or class booked.

If you need to cancel, adjust or reschedule your appointment, please call Pura Vie directly.

Late cancellations will result in a fee that must be resolved in order to reschedule.

Prepaid services will not be refunded upon late cancellation or late rescheduling of appointment.

Monies paid in advance for any reason may be credited towards future services or retail items at Pura Vie. We will not process refunds post transaction.

Depending on the length of your appointment and the spa schedule, a late arrival may result in rescheduling your appointment rather than rushing or inconveniencing the next client.

Pura Vie requires a credit card to secure appointment reservations

Please note that chargebacks on credit cards for late notice cancellation fees will result in refusal of future services and classes at Pura Vie.

We are committed to ensuring your satisfaction.  If you are in any way unhappy or dissatisfied with your products or service, please call us to discuss your concerns. We will not issue refunds for opened product.

Pura Vie Last Minute Personal Illness Exception

Your health is invaluable. We understand that bugs occasionally creep up on us suddenly, so we do make an allowance for last minute cancellations due to sickness. To ensure that everyone stays healthy, please keep in mind that if you need to cancel last minute due to personal illness, the earliest you will be permitted to reschedule is 5 days from the date of your cancelled appointment.

Mothers-To-Be

We offer treatments specifically designed for expectant mothers. Please contact our Spa Desk Coordinator who will assist you in selecting services that are most suitable for you at this time. *Please note there are some treatment restrictions during the first trimester.

Health and Comfort Concerns

When making reservations please notify us of any health concerns, physical ailments, and disabilities you may have so that we can prepare and accommodate you appropriately and professionally.

Group Events

Pura Vie is an excellent holistic environment for small groups seeking a unique wellness experience. Please reach out to us to inquire about scheduling your special gathering. Please note that alcoholic beverages will not be permitted or served inside of the facility, no exceptions.

Pura Vie Privacy Policy

We respect the privacy of our customers and will not release any customer information to third parties.  We never trade, sell, rent, or share addresses or any other personal information with anyone.  Any information obtained is used to process your purchase or maintain your client file only.

Email and physical addresses are used solely for the purpose of communication between Pura Vie and its clients.  We respect your time and attention by carefully controlling the frequency of digital communication.

If you would prefer to cease receiving mail or email, or to change your expressed interests, simply let us know and your file will be updated.